Last updated: October 2025

Terms & Conditions – Forêt Achat Bois Valorisation (FABV)

1. Purpose

These Terms & Conditions govern the online sale of firewood, wood pellets, and eco-friendly accessories on foretachatboisvalorisation.com by Forêt Achat Bois Valorisation (FABV).
By placing an order, you accept these Terms & Conditions without reservation.

2. Seller Identification

Forêt Achat Bois Valorisation (FABV)
Address: 1 Bis chemin les Ponts Poiriers, 35770 Vern-sur-Seiche, France
Phone: +44 7451 267534
Email: contact@foretachatboisvalorisation.com

3. Products

  • Products are accurately described on the website.

  • Images are indicative and may slightly differ from the actual product.

  • Prices are in euros, inclusive of VAT, excluding shipping costs.

4. Orders

  • Orders can only be placed through the website.

  • Order confirmation requires payment validation and acceptance of these Terms & Conditions.

  • FABV reserves the right to cancel an order in case of payment issues or product unavailability.

5. Payment

  • Payments are secure and processed by our trusted payment providers.

  • Accepted payment methods: credit card, bank transfer, or other options indicated on the website.

  • Orders are final once payment has been confirmed.

6. Delivery

  • Delivery is available throughout Europe.

  • Estimated delivery times: 3–10 business days depending on the country and product type.

  • Shipping costs are calculated during checkout and displayed before order confirmation.

  • Customers must check the products upon delivery and report any damages or discrepancies within 48 hours.

7. Right of Withdrawal

  • In accordance with European law, customers have 14 days to exercise their right of withdrawal, except for personalized or perishable products.

  • Returns must be sent to: 1 Bis chemin les Ponts Poiriers, 35770 Vern-sur-Seiche, France

  • Return shipping costs are the responsibility of the customer, except in the case of defective products.

  • Refunds are issued within 14 days after receiving the returned product.

8. Warranty

  • All products benefit from the legal warranty of conformity and protection against hidden defects.

  • If a product is defective or non-compliant, the customer should contact FABV to arrange an exchange or refund.

9. Liability

  • FABV is not liable for indirect damages resulting from the use of its products.

  • The seller’s liability is limited to the purchase price of the product.

10. Data Protection

Your personal data is processed in accordance with our Privacy Policy and Cookie Policy.

11. Governing Law and Jurisdiction

  • These Terms & Conditions are governed by French law.

  • Any disputes fall under the jurisdiction of the courts where FABV is registered.